Frequently Asked Questions


What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Key features

Choose from 20+ sections, everywhere

20+ feature rich sections, which you can add, re-organise and implement in any page of your store

Remastered for Shopify OS 2.0

Fully remastered to support every Shopify OS 2.0 feature, including collection filtering, sections everywhere, metafields and enhanced theme customizer design tools.

Engaging video marketing sections

Feature your product, story and lifestyle videos throughout your store, from individual product videos on product pages, to looping, autoplaying videos on any pages. YouTube, Vimeo and mp4 support as standard.

Show your best customer testimonials

Share your successes using the customer testimonials section, in any page on your store. Include different testimonials on different pages too, for maximum impact.

Promotional mega menus

Add promotions with images to your mega menus. Organise your main navigation to help your customers find what they need quickly and intuitively.

Live search enabled

Enhanced search integration, add favorites to the search screen, and show results as you type.

Product page custom options

Add custom options, such as unique customer text (for gifts, personalization etc.) to product templates.

Cleansers & Toners

Gentle but thorough cleansing optimally prepares the skin to absorb nourishing and protective active ingredients. Dr. Coke’s cleansing and toning products cleanse the skin without upsetting the natural pH or moisture balance.

Serums & Essences

Serums have a fundamental role in skin health and appearance. Whether your skin needs long-lasting hydration, immediate calm, essential protection or a visible lift, these potent elixirs will demonstrably improve skin function, texture and tone.

Body & Hand

Your body deserves the same care as your complexion. Dr. Coke’s body care products prep and pamper the skin and use advanced ingredient science to provide essential moisture, nourishment and protection.

Baby & Kids

Healthy, functioning skin starts from birth. Formulated specifically for sensitive young skin, Dr. Coke’s baby and kids collection uses non-irritating and fragrance-free ingredients that nourish, protect and maintain the natural softness of children’s skin.